Shipping Information USA
Please Note: Delivery times are estimated and do not include processing time of 24 to 72 hours (72 hours for orders submitted on Fridays after 3 PM). There is no weekend delivery.
Shipping to PO Boxes or military APO/FPO addresses is not available. UPS 2nd Day Air is the only available service for Alaska and Hawaii.
| Service |
Cost For First Item |
Additional Cost Per Item |
Delivered By |
| UPS Ground |
$9.00 |
$3.00 |
4-6 Business Days |
| UPS 2nd Day Air |
$15.00 |
$3.00 |
2 Business Days |
| UPS Next Day |
$21.00 |
$3.00 |
1 Business Day |
|
|
| Service for Alaska/Hawaii |
Cost For First Item |
Additional Cost Per Item |
Delivered By |
| UPS 2nd Day Air |
$21.00 |
$4.00 |
2 Business Days |
|
|
|
We do not ship FedEx at all. We are sorry for the inconvenience.
|
Shipping Information CANADA
Please Note: Delivery times are estimated and do not include processing time of 24 to 72 hours (72 hours for orders submitted on Fridays after 3 PM). There is no weekend delivery. Shipping to PO Boxes or military APO/FPO addresses is not available. Duties, customs or taxes are not included. Please consult your local customs office for more details about duties and taxes.
| Service |
Cost For First Item |
Additional Cost Per Item |
Delivered By |
| UPS Standard |
$12.00 |
$4.00 |
5-7 Business Days |
| UPS Worldwide Express |
$29.00 |
$6.00 |
2 Business Days |
Shipping Information INTERNATIONAL ORDERS
Please Note: Duties, customs or taxes are not included. Please consult your local customs office for more details about duties and taxes. There are
no refunds or
exchanges for International Customers.
For all other countries not listed below please contact us at:
Group A*:
Belgium, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, Singapore, Taiwan, United Kingdom
Group B*:
Australia, Israel, South Korea, New Zealand
Group C*:
Austria, Denmark, Finland, Greece, Norway, Portugal, Spain, Sweden, Switzerland
| Group |
Cost For First Item |
Additional Cost Per Item |
| A |
$34.00 |
$6.00 |
| B |
$36.00 |
$6.00 |
| C |
$38.00 |
$6.00 |
* Some shipping surcharges may apply for some geographical areas and/or for packages of more than 5 pounds. In that case, we will let you know by e-mail upon receiving your order.
* If your country is not listed above, we will contact you via email to let you know what the shipping cost of your order will be within 24 hours of your purchase.
Exchange and Return Policy
- All items (excluding promotional items) can be exchanged or returned within 30 days of the shipping date for a refund of the price of the bag including taxes.
- All shipping expenses are paid for by the customer and are non-refundable unless the reason for return is due to an error by TRACK+FIELD.
- All merchandise must be returned unused and unwashed (Condition of the merchandise is at the discretion of TRACK+FIELD)
- Original tag must be left on for returned merchandise.
- Items must be accompanied by the original packing slip.
- If any of the above conditions do not apply, merchandise cannot be returned or exchanged.
To Return or Exchange
- Please send an email to for return or exchange instructions.
- Items can only be exchanged once.
- Credit card returns can only be refunded onto the original card used.
- We recommend using UPS or another shipping agent with tracking service to return any packages as TRACK+FIELD is not responsible for any lost items.
International Customers
- Due to certain weight limitations, there may be a shipping surcharge added to your total amount for parcels of 5 pounds or more. Additionally, in some instances there may be a shipping surcharge of $20 for certain geographical areas. This is nothing that we personally issue; rather, its a mandatory surcharge from our shipping company.
- All custom fees and local taxes are to be paid by the customer upon delivery of the package and TRACK+FIELD is not responsible for the accrued charges. Total amount paid by international customers to TRACK+FIELD does include the cost of the bag and shipping, but it does not include customs fees and local taxes. Please consult your local customs office for more details about duties and taxes.
